Many Indian agri machinery makers offer a warranty of six to twelve months against manufacturing defects. Wear parts such as blades, tines, belts and nozzles are almost always excluded.
The length matters less than the detail. You need to know what counts as a defect, when the clock starts, and how a claim is settled when the machine is thousands of kilometres away.
What a warranty usually covers
A typical warranty covers failures caused by poor materials or workmanship. On a rotavator that means gearbox gears and housings, bearings that fail early, cracked welds and broken frames. On a thresher it means the drum, shafts and bearings.
It usually excludes wear parts, damage from misuse, use with an oversized tractor, wrong PTO speed, lack of oil, accidents and transit damage. Bought-in items such as electric motors may carry the component maker's own terms.
Terms to agree in writing
- State whether the period starts at shipment, at arrival or at sale to the farmer, because seasonal stock can sit for months.
- List the parts covered and the wear parts excluded, by name.
- Define what evidence a claim needs, such as photos, the serial number and a short description of use.
- Say how the maker will respond, such as sending a free part with the next shipment or by courier within a set time.
- Say who pays freight and duty on replacement parts.
- Set what happens if the same fault appears across many units, which should be treated as a batch defect rather than single claims.
How claims work in practice
Indian makers rarely send engineers abroad for small implements. Most claims are settled by replacing parts, which your dealer fits. That makes your own spares stock and your dealers' skills part of the warranty, as covered in which spare and wear parts to stock.
Some importers agree a free allowance of common spares with each order instead of claim-by-claim settlement. This is simpler to run, but it should not replace the maker's duty to fix a design or batch defect.
Keep a claims log by model, serial number and fault. Share it with the maker every season. Patterns in that log are your strongest tool for getting a design changed.
Reducing claims at the source
Most warranty problems start before the machine leaves India. A clear specification, a checked sample and an inspection before loading prevent many of them. Good labels and manuals cut misuse claims, especially around tractor power and PTO speed. For the faults buyers report most, see common complaints from agri machinery buyers.
Next step
We help you set warranty terms in the purchase agreement, check samples and inspect machines before loading. To review your terms, book a free sourcing review.