Many Indian machine makers offer installation, commissioning and operator training at your site. They deliver it through a visiting engineer, a local service partner, or remote guidance by video. What you get depends on the maker, the machine and what you agree in the contract.
Support is rarely included by default. Ask for it as a separate, clearly described item in the quote.
Types of support
- Installation covers placing, levelling and connecting the machine, and checking alignment after transport.
- Commissioning covers powering up, checking all functions, setting parameters and running test parts.
- Operator training covers safe use, set-up, basic programming and daily checks.
- Maintenance training covers lubrication, adjustments, fault finding and replacing wear parts.
- Remote support covers video calls, sharing of screen photos and alarm codes, and guidance for your own technicians.
Training before shipment
One good option is to train your staff at the factory in India, during the trial. Your operators see the machine running, learn from the people who built it and ask questions in the workshop. This works well for CNC machines, where programming and set-up matter most.
If your staff cannot travel, ask for training videos recorded on your actual machine. Ask for the manuals in a language your operators read. Our article on machine manual languages covers the options.
What to agree in writing
- The scope of work for installation, commissioning and training, and how many days each takes.
- Who prepares the foundation, power supply, compressed air and lifting equipment before the engineer arrives.
- Who pays for travel, accommodation and daily costs, and whether the engineer's time is charged per day.
- What counts as successful commissioning, such as a passed test cut or a signed site acceptance report.
- How remote support works during the warranty period, and the response time.
Practical limits
Engineer visits depend on visas and the maker's staff availability, so plan the dates early. For details on visits, see Indian engineers for installation. In markets with frequent orders, a trained local service partner is often more reliable than flying engineers in each time.
Preparing your site
An engineer's visit goes much faster when the site is ready. Ask the maker for a pre-installation checklist covering the foundation, floor loading, power supply, earthing, compressed air and access for lifting.
Send photos of the prepared site before the engineer travels. Many delays come from a missing cable, the wrong plug or a crane that is not booked. Fixing these in advance saves days of paid engineer time.
Choose the people to be trained before the visit, and make sure they are free for the full training period. Training squeezed between production shifts rarely sticks.
Next step
We agree the support package with the maker before you order, and can arrange factory training during the trial. To start, book a free sourcing review.